What is your returns policy?
What is your SHIPPING policy?
Returns & Refund Policy
At Garage 164 we take great care in accurately describing and packaging every diecast model we sell.
No Change of Mind Returns
We do not accept returns, exchanges or refunds for:
Change of mind.
Incorrect purchase.
Items ordered in error.
Customer preference after delivery.
Minor packaging imperfections where these have been disclosed in the product listing or shown in photographs.
Please choose carefully before completing your purchase.
Brand New Models
Brand new diecast models are sold in the condition received from the manufacturer or distributor. Packaging may display minor shelf wear, factory marks or imperfections that do not affect the model itself. These are not considered defects unless otherwise stated.
Second-Hand Models
All pre-owned diecast models are sold in the condition described in the product listing. Any known defects, missing parts, damage or wear will be disclosed where possible and shown in product photographs.
By purchasing a second-hand item, you acknowledge that normal signs of age, handling and previous ownership may be present.
Damaged or Incorrect Items
If you receive an item that is:
significantly different from its description;
the wrong item; or
damaged during transit,
please contact us within 48 hours of delivery with your order number and clear photographs of the item, packaging and any damage.
We will assess the issue and work with you to provide an appropriate remedy where required.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Where required by law, customers are entitled to a repair, replacement or refund if a product has a major failure or otherwise does not meet the consumer guarantees under the Australian Consumer Law.
Contact Us
For any questions regarding your order, please contact:
Email: scott@garage164.com,au
Thank you for shopping with Garage 164.
We proudly ship diecast models Australia-wide using Australia Post and take great care to ensure every order is securely packaged to minimise the risk of damage during transit.
Order Processing
Orders are typically packed and dispatched within 1-2 business days of receiving payment.
Orders placed on weekends or public holidays will be processed on the next business day.
During major sales, public holidays or peak periods, dispatch may take up to 3 business days.
Once your order has been lodged with Australia Post, you will receive a shipping confirmation email containing your tracking number.
Delivery Timeframes
Estimated delivery times after dispatch are:
Parcel Post
Queensland Metro: 2–4 business days
Interstate Metro: 3–6 business days
Regional and Remote Areas: 4–10 business days
Express Post
Within the Express Post network: 1–3 business days
Regional and remote areas may take longer.
These delivery estimates are provided by Australia Post and are not guaranteed.
Tracking Your Order
All parcels include tracking.
Once your parcel has been lodged, you can monitor its progress using the Australia Post tracking information provided in your shipping confirmation email.
Shipping Delays
While we dispatch orders promptly, delivery times are outside our control once a parcel has been handed to Australia Post.
Delays may occur due to:
Extreme weather events
Public holidays
Peak shopping periods
Transport disruptions
Remote delivery locations
We appreciate your patience should these circumstances arise.
Incorrect Address Information
Please ensure your shipping address is correct before placing your order.
If an incorrect address is supplied and your parcel is returned to us, additional postage charges will apply before the order can be resent.
We are not responsible for parcels delivered to an address provided incorrectly by the customer.
Lost or Damaged Parcels
All orders are packed carefully before dispatch.
If your parcel arrives damaged, or appears to be lost in transit, please contact us within 48 hours of delivery (or expected delivery) with your order number and photographs where applicable.
We will work with Australia Post to investigate the matter and assist wherever possible.
Authority to Leave
If you authorise Australia Post to leave your parcel in a safe place, responsibility for the parcel transfers to you once Australia Post records it as delivered.
Contact Us
For any questions regarding your order, please contact:
Email: scott@garage164.com,au